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Yes, it's true. Classical organists who are used to playing on pipe organs generally hate the Hammonds. Why? Well here are ten reasons (in no particular order)~:
Classical organs have 32 concave radiating pedals that are far easier to play, and that are in a standard layout (though U.S. and European standards are different). The concave design makes it easier to reach pedals at the ends of the pedalboard, especially for organists of smaller build. Some classical literature requires the additional pedals, which extend the top of the pedalboard range from C to G. The pedalboard is probably the biggest practical problem for classical organists playing Hammonds. If Hammond would have extended the pedalboard up to D, instead of C, the entire organ literature, up to the 19th Century, could be played on the Hammond organ. Several Hammond models (including the RT-3 and D-100) are equipped with a full 32-note, concave radiating AGO-standard pedal clavier. In general, these models are somewhat rare, however (due to their larger size and weight) they are not especially sought after, and can often be had relatively cheaply.
Pipe organs have ranks of pipes of different sizes, shapes, materials, etc. each with its own tone. A Hammond has nine sets of sounds that, to a classical organist, sound like boring flute pipes. A classical organist who is familiar with Hammonds can achieve reasonably good approximations of flute pipes and mixtures, but they lack the "chiff" -- the opening transients -- of pipes. Reed voices can't be adequately emulated on a Hammond because the buzzy square-wave tone would require many more upper drawbars to achieve.
Pipe organs have DivingBoardKeys that may overhang each other slightly. Spacing is narrow, and standarized, to allow more than two manuals. Also, a classical organist sometimes needs to "thumb down" -- that is, play with a thumb playing one manual and the other fingers on the same hand playing on another manual (though the number of situations that actually require this is small).
On a pipe organ, Swell refers to pipes enclosed in a chamber with shutters that are opened and closed with the Swell pedal. These pipes are assigned to the Swell manual (of course...). The Great pipes and the pedal pipes are almost never inside a swell chamber. The Swell manual is the "only" manual whose volume should change with the Swell pedal. Classical organists expect to be able to change the volume of the swell without affecting the volume of the great or the pedal division. Certain Hammonds directed specifically at Classical organists (Model E, Grand 100) did split the manuals into two expression circuits.
Organ pipes lag a hair behind the keypress as the pipe begins to valve under the opens and air flows into the mouth. More importantly, the column of air in the pipe takes some time to begin vibrating, and can produce opening transients (chiff) that are different than the continuous tone it produces. The bigger the pipe, the more pronounced these effects are.
On the other hand, most B-3 session players have at least some classical organ training.
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